Find out what IT Support is, its benefits and what it can contribute to your Rockland business.

What is IT Support? Everything Rockland Businesses Need to Know

No matter how big your business may be or what industry it’s in, information technology (IT) likely plays a significant role in its success.

However, keeping up with your IT infrastructure isn’t as simple as plugging in a computer and calling it a day. Proper IT setups require data and network protection, as well as continuous maintenance.

It can be challenging for small to mid-sized business owners to find the time to manage their IT infrastructure on their own. IT is a complex and ever-changing field. It’s often time-consuming and stressful to keep up with all the latest IT trends and security protocols – especially when you’re juggling the many other demands of running a business.

Outsourced IT support is a great way to take the burden of IT management off your plate.

When you outsource with an IT support company, you gain access to a team of remote IT professionals who maintain, protect, and improve your business technology on your behalf. These third-party companies allow you and your employees to focus on what matters most: growing your business.

There are plenty of up-and-coming businesses in Rockland that could benefit from an outsourced IT support company. Rockland is home to an outstanding small business development center that has helped over 240,000 local entrepreneurs achieve their dreams of opening their own company.

As a result, there has been a significant increase in Rockland small businesses over the past few years. To stay ahead of the competition, business owners in Rockland need secure, reliable, and efficient technology – without incurring unnecessary costs.

Think you could benefit from outsourced IT support services? Here is what you need to know about Rockland IT support.

What is an Outsourced IT Support Provider?

Before you can find the right provider for your business, you must clearly understand what outsourced IT support is and why it matters.

An outsourced IT support provider does exactly what you might expect – supports your business technology and its authorized users. These third-party companies provide your business with a team of expert technicians who are dedicated to improving, managing, and protecting your technology.

A Rockland IT support company like ours will:

  • Implement better IT solutions
  • Defend your infrastructure from cyber threats
  • Minimize downtime and revenue losses
  • Work within your budget

Essentially, an IT support provider helps keep your systems running smoothly and efficiently while saving your business time and money.

The Benefits of Outsourcing IT Support in Rockland, NY

1) Eliminates the Need for Internal Support

One of the most significant benefits of IT support is that it replaces the need to hire internal IT support.

Full-time IT employees can be a major expense. Hiring internal IT support requires you to pay for additional salaries and benefits. In addition, an internal IT department will likely only be available to assist during office hours.

Outsourced IT support providers do not have these limitations. Third-party IT technicians won’t call in sick, request benefits, or raise costs for your business. Instead, they will work around your IT needs on a 24/7 maintenance basis – allowing your team to focus on other aspects of your business.

A great IT support company will also save you money on your IT budget by customizing a service plan to fit your IT needs and IT budget. This frees up cash that can be put towards business growth opportunities.

2) Advanced Network Security

Any business can fall victim to a cyberattack or data breach – no matter their size. 43 percent of cyberattacks in the United States are targeted at small businesses. An online attack can have a lasting and devastating effect on any company, but small to mid-sized businesses with smaller budgets will suffer the most

Cyberattacks cost the average small business $200,000 a year – and that’s just the tip of the iceberg. IT attacks can also result in lost sales, damaged customer relationships, and even lawsuits for mishandled IT issues.

An outsourced IT support company will help minimize these risks by providing your business with advanced cybersecurity protocols.

A great Rockland IT support company will install state-of-the-art firewalls, software, and encryption programs to keep your IT infrastructure safe. These multi-layers of protection will minimize the chances of an unauthorized user gaining access to your network and devices.

An IT provider will also monitor your network for potential threats, make frequent updates, and run penetration tests. This ensures your business is keeping up with the latest schemes cybercriminals are using to infiltrate IT systems.

3) Access to New, Better Technology

If your company uses an outdated IT setup, it could be slowing down business operations and leaving your team vulnerable to cyber-attacks. However, it can be costly and time-consuming to replace your IT infrastructure on your own.

Outsourced IT support professionals can offer your business the latest and best technology to keep your company up to date at a cost-effective price.

A worthwhile Rockland IT support provider looks at inefficiencies in your IT infrastructure and offers solutions that can help you maximize these areas. They will recommend advanced tools and technology that fit your specific needs rather than trying to force one-size-fits-all IT solutions on your business.

IT providers can keep costs low on new technology because of their significant volume discounts and monthly fees. This allows you to access new IT equipment and software that may otherwise be out of your IT budget. They will also install your new systems, so there’s no need to hire engineers and IT workers to do it yourself.

4) Peace of Mind

Keeping your business technology safe is not easy to manage all on your own, especially when you have other responsibilities to oversee. Outsourcing your cybersecurity to professionals at your local, reputable IT support company can help you manage your risk without all the stress.

A valuable Rockland IT support company will enable you to focus on business growth with supported IT that is flexible, robust, and secure.

What Services Should You Look for in an IT Support Provider?

Before you start looking at Rockland IT support companies, make sure they offer the IT support solutions that fit your business needs. Here are a few of the top services to look for in a great IT company.

Data Backup Services

If your data is only backed up to one location, a data breach or natural disaster (such as a fire or flood) can easily make it inaccessible.

A Rockland IT support company can minimize your chances of losing important data by offering off-site data storage solutions. This service will back up your data in real-time to a secondary location, such as the Cloud. You will be able to restore your vital business data even if it’s stolen or your systems are damaged (or destroyed) in a disaster.

Universal Vendor Servicing

IT vendors can be difficult to manage, particularly if your staff is small or your complex technology system. IT support providers can with vendor management by serving as the liaison between you and IT vendors. They will receive IT hardware, software, and equipment orders on your behalf to make sure items are ordered promptly and delivered when promised.

Remote Help Desk

An IT disaster or system failure can occur at any hour of the day, often without warning. If left unaddressed for long periods, an IT issue can become a major problem, costing your business thousands of dollars.

Look for Rockland IT support that offers a remote IT help desk service. With this service, IT service professionals will be available to remotely access your systems and troubleshoot your IT problems as they arise. This minimizes downtime and financial risk.

A great IT support company will also proactively monitor your IT systems and send you alerts if a problem is detected, marking the issue long before it becomes critical.

In Conclusion

Hopefully, this post has helped you see some of the benefits of seeking external IT services. Outsourced IT support can benefit Rockland, NY, small to mid-sized businesses in many ways.

It can save you time and money while also increasing productivity for your company. Most importantly, outsourced IT support companies allow you to focus on your business goals – rather than overwhelming, frustrating technology problems.

Want to know more about IT support and how it can benefit your Rockland business? Let’s find out together.